Free delivery £99+Terms & Conditions
General information
This online shop, techlives.co.uk, is operated by CASSINO COMMERCE LTD (trading as TechLives), a company registered in England and Wales under company number 17424746, with registered office at 128 City Road, London, EC1V 2NX, United Kingdom - an online electronics outlet selling brand-new surplus stock to customers in the United Kingdom. You can contact us at contact@techlives.co.uk or by telephone on +44 20 8138 0383 on weekdays, 10 am to 2 pm - we reply within 24 hours on working days. These terms and conditions apply to all purchases on techlives.co.uk and, together with your order confirmation, form the contract between you and TechLives. They do not affect your statutory rights as a consumer under UK law, in particular the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
About our products
TechLives is an electronics outlet. We buy brand-new surplus stock from retailers across Europe - outgoing models and overstock that no longer fit their range. Every product we sell is brand-new, unused and fully functional, delivered in its packaging with all accessories. Because we buy surplus stock, quantities are limited: once an item sells out, it rarely returns. All products are accurately described on their product pages; if anything is unclear, write to us before you order.
Prices and payment
All prices are stated in pounds sterling (£) and are the final price you pay. The only additional cost is delivery on orders under £99, which is a flat £8.99. We reserve the right to correct any typing or pricing errors, and take reservations for out-of-stock items and force majeure. You can pay by Visa, Mastercard, Apple Pay and Google Pay, securely processed by our PCI DSS-certified payment provider. Your card is only charged when the item is dispatched - never before. All payments use an encrypted, secure connection and we never store your full card details.
Delivery
We deliver UK-wide with tracked and insured courier delivery. Delivery is free on orders of £99 or more; for orders under £99, delivery costs a flat £8.99. Orders are delivered within 2-5 working days. Most orders are picked and dispatched from our UK warehouse in Bristol, which is run on our behalf by our fulfilment partner Huboo Tech Limited; a smaller number of items are sent directly from the European partner warehouse the surplus stock was bought from, which is why the delivery time is a window rather than a fixed number of days. You will receive an order confirmation by email, followed by a tracking number once your parcel is on its way. See our Shipping & Delivery page for more details.
Right to cancel and 30-day returns
As a consumer you have a statutory 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, running from the day you (or a person you designate) receive the goods - no reason required. On top of this, we voluntarily offer a full 30-day return promise, and we pay the return postage. To cancel, send us a clear statement before the deadline at contact@techlives.co.uk (you may use the model cancellation form on our Returns page). You then have 14 days to return the item. We refund the full amount, including standard delivery, within 14 days of being informed, using the same means of payment. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. Returns are received at our warehouse, Huboo Tech Limited, More Plus 3, Central Park, Hudson Avenue, Severn Beach, Bristol, BS35 4EL, United Kingdom. Always write to us first, so we can send you a free return label and register the return against your order number.
Statutory rights and warranty
Under the Consumer Rights Act 2015, all goods must be of satisfactory quality, fit for purpose and as described. If they are not, you have a 30-day short-term right to reject for a full refund, and thereafter the right to a repair or replacement, and where that fails, a price reduction or a final right to reject. In addition, every product we sell is covered by a full 2-year warranty handled directly by us. A warranty never reduces your statutory rights. See our Warranty & Claims page for full details and how to make a claim.
Personal data
To process your purchase we register your contact and order details. We handle your personal data confidentially and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The data is used solely to process and deliver your order and to meet our accounting and tax obligations. We never pass your details to third parties for marketing. Read more in our Privacy Policy.
Complaints and disputes
If you have a complaint, please first contact us at contact@techlives.co.uk so we can try to resolve it - we reply within 24 hours on working days. If you are not satisfied with our response, you can also seek free, independent advice from Citizens Advice (citizensadvice.org.uk). These terms, and any purchase made on techlives.co.uk, are governed by the laws of England and Wales.
Questions?
Our UK support team replies within 24 hours on working days - no call centres, no queues, just straight answers about your order.
Contact us