Free delivery £99+FAQ
Everything you need to know about our brand-new surplus stock, delivery, returns, warranty and payment - all answers open on one page.
The outlet concept
Are the products new or used?
Yes - factory-new and still sealed. We buy unsold stock and outgoing models from shops and distributors across Europe: boxes that were never opened and never sold to a customer, usually because a newer model replaced them in the range. Nothing we sell has been used, opened, returned, refurbished or put on display.
Why are the prices so low?
Because we buy surplus lots and outgoing models at good terms - usually because a newer model has taken their place on the shelf. Nothing is wrong with the product: it is factory-new in its sealed box, quality-checked and covered by a full 2-year warranty. Quantities are limited, so when a product sells out it usually cannot be restocked.
Do items come in original packaging?
Yes - every product arrives in its original sealed manufacturer packaging with the full set of accessories, exactly as it would from any other retailer.
Delivery
How much does delivery cost?
Delivery is free on orders of £99 or more. Orders under £99 cost a flat £8.99. Every parcel is sent tracked and insured - larger appliances such as fridge freezers and washer dryers are delivered with care straight to your door.
How quickly will my order arrive?
Orders are delivered within 2-5 working days, tracked and insured - goods ship from our European partner warehouses. You receive the tracking number by email as soon as your parcel is on its way.
Returns & warranty
What is your returns policy?
You can return any product within 30 days for a full refund, and we pay the return postage. Your statutory 14-day cancellation right under the Consumer Contracts Regulations 2013 applies on top. Email us and we send you a prepaid return label and simple instructions.
Is there a warranty?
Yes - every product is covered by a full 2-year warranty handled by us here in the UK, in addition to your statutory rights under the Consumer Rights Act 2015. If a product develops a fault, contact us and we arrange repair, replacement or refund.
Payment & invoices
How do I pay?
We accept Visa, Mastercard, Apple Pay and Google Pay, securely processed by our PCI DSS-certified payment provider. All prices are in pounds and are the final price you pay - nothing is added at checkout. Your full card details never touch our servers.
Can I get an invoice?
Yes - an itemised invoice is emailed to you automatically with every order. If you need a copy, email contact@techlives.co.uk with your order number and we will resend it within 24 hours on working days.
Still stuck?
If your question is not answered above, email us at contact@techlives.co.uk - every email is answered within one working day - or call us on +44 20 8138 0383 on weekdays from 10 am to 2 pm, or chat with us on weekdays until 4 pm.
Contact us